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You Might Need A Website Redesign If…

By November 15, 2013June 29th, 2015Website Design & Marketing
You Might Need A Website Redesign If…

Building a website can be a long, tough process. It can be financially taxing, emotionally draining and time-intensive. And that’s true whether you’re tackling most of it yourself or you’ve hired someone to do it for you.

A website is about more than some code and a domain name. It’s about business goals and knowing your audience. It’s about where you want to be in five years as much as it is about what you want to accomplish now. It’s about planning, and branding, and staking your reputation on a couple of pages floating on a sea of about a squintillion (that’s an exact number), plenty of which include your competitors.

So it’s no wonder that when your website is “done” you breathe a sigh of relief and gratefully turn your attention elsewhere.

And it’s no wonder that so many businesses avoid or delay redesigning their site – because they’ve been there. They know just how grueling it can be.

But if you bury your head in the sand, or put it out of your mind, you could be missing out on opportunities, losing opportunities, damaging your brand, even wasting your marketing efforts and money.

So take a look at your site, whether you built or redesigned it a month ago or it’s been languishing since about 2001. And give it a quick test against some of these indicators that could mean it’s time for a makeover.

Your Site Is Boxed Into A Resolution Fit For Old Monitors

Back in the day, it was good practice to design a site for a computer monitor with a 600×800 resolution. That would pretty much guarantee that anyone, anywhere, would be able to view your site edge-to-edge without any horizontal scrolling, and if you were really good, without much vertical scrolling, either.

All your content could be safely “above the fold” and you could sleep at night.

Later, we started designing for 1024×768 – the new “widescreen” monitors. About five minutes after that, monitors got wider. And bigger. And taller. And smaller. And all those things we did for the sake of getting content above the fold and unscrollable went right out the window.

Sadly, many business websites are still stuck in the 600×800 mentality – with sites designed to fit the least common denominator in a math equation that doesn’t even exist anymore.

If that’s you, then you’re sacrificing valuable real estate. Your site looks as dated as it is. And chances are it’s not working properly somewhere, whether that’s in a new browser or on a mobile device.

There’s a pretty easy way to check this. Google has a neat extension for the Chrome browser that lets you resize your browser to a specific, common resolution so you can see what your site looks like. If you suspect that your site is fixed to some obsolete resolution, install the extension and see what happens to your site as you resize your browser window. Does it sit there, static? As the browser gets wider, do you see more and more white space around the edges until your content seems sort of lost and lonely?

If so, it may be time to consider revamping your site’s entire geography.

You Failed The Speed Test

The speed at which your site loads is too important to ignore. For starters, speed can affect how quickly your customers – and potential customers – can access your site. And with attention spans maxing out somewhere around three seconds, if it takes your site longer than that to load then your next sale could very well be surfing off to a competitor.

Speed significantly affects mobile performance, too, where you’re not just competing with other websites, but with battery power, the strength of the 3G signal and probably the TV, radio or overflowing pasta pot.

And now, Google factors speed into how it ranks your site in search. Slow site = unfavorable ranking signal.

Check your site speed with a browser extension like YSlow (for Chrome) or Google’s page speed analyzer. If you see a lot of warnings or suggestions, it might be time to take heed.

Your Site Is Built In Flash

If your site is built in Flash – or if any part of your site is using Flash – redesign it. Right now.

That’s all.

Your Site Is Not Mobile Friendly

If you failed the resolution test, and failed the speed test, and your site is built in Flash (ie: NOT viewable on Apple mobile phones and tablets, NOT search-indexable, NOT fast-loading…) then chances are your site is also not mobile-friendly.

Ideally, you want to start thinking in terms of “responsive design”. That means your site content automatically adjusts to fit the screen on which it’s displayed. Visitors like it. Google approves of it.

If you’re using (or considering using) WordPress, it’s just as easy to build a site with a responsive theme than one that’s not. Unless there’s a really, really, really good reason not to (and I can’t think of any) then choose responsive.

If you’re building a site from scratch, it can be a lot more challenging and costly to go down the responsive road. Your other options are to carefully design your site around mobile first, or to go with a separate mobile version of your site.

You’ll have to consider your goals and your budget, but if your site is not mobile-friendly, even if you just spent a bazillion dollars and hours redesigning it in the first place, then it’s time to think again. Put it on the calendar, sort of like a root canal, and just get it done.

The First Thing Your Visitors See On Your Home Page Is A Stock Photo Of A Smiling Woman Or A Business Man

Stock photos can work. Sometimes. And under a limited set of circumstances.

Mostly, stock photos stand on a page and scream, “Hi! I represent some generic company that will probably use words like ‘synergy’ and ‘leverage’! You’ll never actually speak to a human being who cares, so move along!”

Maybe that’s not what you mean to say. But usually, that’s what we hear.

The existence of stock photos doesn’t mean you have to revamp your whole site. It could be a simple matter of replacing the offending photos.

But companies that use cliché, generic photos often harbor deeper problems – like a lack of focus, a lack of understanding of their target audience, even a lack of compelling, actionable content.

If you’re quietly logging into your website admin and deleting those photos before I notice, think about whether they were a lazy substitute for the real thing, or a bigger problem with the purpose of your site.

You Use Clip Art. At All.

The only thing worse than lazy photography is clipart. Here’s a rule of thumb to hang your hat on: if you got it for free, you shouldn’t be using it.

Cute illustrations, icons and custom graphics can enhance your site but the stuff you get in your Microsoft library when you buy the Office Suite cannot.


You Went A Little Nuts With The Formatting Toolbar

Bold. Italics. Red. Comic Sans. Six heading sizes. A block quote. Some center-aligned text. Green. Verdana. Eight font sizes.

We talked about that already, so you can read more here.

If you got a little… er… creative with your formatting, it’s time to step away from the toolbar and consult a designer. Get your style guidelines together, figure out what your branding rules are and clean up your image.

You’re Using White Text On A Black Background

Make that: you’re using anything but black or gray text on a white background.

For starters, white or colored text on a colored background is extremely difficult to read. Not only that but it may be impossible to read for some of your colorblind visitors.

It also says, “Hi, I was designed in 1999.”

When websites were the new shiny object, it was fun to see how far you could push the boundaries. Pink text on an orange background? Totally edgy! And if you had a repeating skull-and-crossbone pattern in the background that just meant you were a whiz with code.

Now? White background. Dark text. The end. Call a designer now!

Two Words: White Space

If your site has a lot of “stuff” on it, there’s a good chance you should stop what you’re doing right now and schedule that redesign.

By “stuff” I mean a header with a bunch of graphics, photos or text.

The fourteen widgets you added to your sidebar and footer because there was space for them – Twitter feeds and recent news and popular news and top news and best news and new news.

Maybe you put your navigation at the top of the page. Then put it in the sidebar because, well, something had to go there, and then you put it in the footer because what if someone got to the bottom of the page and forgot how to scroll back up?

Here’s a thought, albeit a blasphemous one: what if you don’t need any sidebar? Or even a footer?

What if, heaven forbid, you only put content on the page that directly correlated with your business goals and led visitors to your desired end action? What if you simply left… white space?

A busy, cluttered site is a distraction at best and a deal killer at worst. It can cost you leads and sales and even detract from your brand image and reputation.

Call To Action? What Call To Action?

When I said, “lead visitors to your desired end action” did you cringe a little inside?

Do you know what that desired action is, and more importantly, do your visitors know it?

If it’s not immediately and abundantly clear what someone is supposed to do within the first three seconds of hitting your site: Stop. Do not pass Go. Call web developer.

Your Contact Page Is Named Anything Other Than “Contact”

Worst case: a contact link euphemistically called “Touchdown” or “Mission Control”.

Best case: a contact link cutely called “Get in Touch” or “Drop Us a Line”.

Both are bad. Both should be stricken from your site.


Because when someone wants to contact you, there is a fraction of a fraction of a split second during which her brain thinks, “I want to contact this company.”

That’s followed by an equally infinitesimal amount of time during which she looks for a navigation item starting with the letter “C” for “Contact”.

“Drop a line” may mean the same thing but it doesn’t process the same as “contact”.

If you really want to split hairs, it doesn’t even mean the same thing.

The bottom line is that your navigation items don’t need to be interesting, clever or unique. They need to be precisely what they are and mean exactly what they say. That goes for “Our Products” as it does for “About Our Company” and anything else you think you need to “change up” to “reflect your brand personality”. Do that in your content but make sure your navigation will get people to that content by making it stupid-simple and as boringly conventional as you can.

The Last Time You Read Or Edited Your Content Was The Last Time You Redesigned (Or Built) Your Site

When we designed our business site, I spent an inordinate amount of time obsessing over the content. I ran it by six people, through two proofreaders, and then I rewrote it all anyway.

By the time it was done – imperfect as it felt – I never wanted to see it again.

So when we changed a service I suddenly realized I’d forgotten to do the laundry.

When we revamped our process I had the best idea for a print ad ever and had to sit down and sketch it out.

The point is I did not want to look at that copy again. Sadly, it didn’t fix itself.

If you’ve changed something about your business (and these days, who isn’t changing something about every two-point-six seconds?), if you’re going in a different direction, if you’ve recognized a glaring omission in your processes or policies… it’s time to suck it up and revisit your web content.

You Need To Make A Quick Change But You Can’t Find Your Developer

It’s a recurring problem. People come to us for a redesign because they need to change their store hours but they can’t get in touch with their developer and so a simple change becomes a gigantic thing.

If simple content updates turn into a months-long hair-pulling event, it’s time to redesign your site using a platform like WordPress so that you can make small changes yourself – for free – in real time.

Maybe I should call this a “rebuild” because your actual “design” may be fine. But if your content is out of date and you find yourself taxed to do anything about it, a rebuild may well be in order.

Your Bounce Rate Is At Trampoline Levels

It’s tough to say what a bounce rate “should” be but if people are consistently coming to your site and then immediately leaving without taking action, that’s a good sign that it’s time to ask, “Why?”

Maybe it’s the white-on-black. Maybe it’s the 14 widgets. Maybe it’s your weird contact link and your slow-as-a-snail product page.

Figuring out the problem is its own battle, but your bounce rate will clue you in if there is one.

You’ve Redesigned Your Logo, Business Cards, Branding Or Anything Else But Left Your Website Alone Because “It’s Fine”

Even if your site is beautiful, functional and converts people like a preacher in a megachurch, you’re going to have to grit your teeth and redesign it if it doesn’t match the rest of your branding.

Every bit of your marketing materials should reflect the same brand image. The same colors, fonts, styles, the same emotional impact.

If you’ve decided to redo all of your print materials, don’t shrug off your website just because it works/it’s still nice/you just redesigned it.

Consistency builds recognition, enhances professionalism and engenders trust.

A redesign can be an exhausting process. But if you really want your website to work for your business then it’s important to keep it current, functional and effective.

The good news is that you may not have to tackle a complete overhaul. Depending on where you’re starting and what you need to accomplish, you may be able to do it in increments. Even small, periodic improvements are still improvements!

How did your site measure up? Are you in good shape or might it be time to consider a do-over?  If you’re not sure, ask me. I can perform a full-on website evaluation for you that looks at everything from content to aesthetics to SEO value.  

Join the discussion 18 Comments

  • Bob Cross says:

    Hi Carol – Great article. I would add that all websites need to be W3C Accessibility Standard complaint. This is a legal requirement in many instances in the US already and that is coming into force in Canada as we speak.

    • Carol Lynn Rivera says:

      Ah, interesting (and relevant) point. It makes a case for hiring a professional! There are quite a few things to consider, so many of which slide under the radar. Thanks for adding that one!

  • Great article, Carol 😀 Sort of like a check list for me, given that I am in the processing of designing my blog.

    The main problem I am facing right now is that lot of the customization of my current theme frame work require CSS knowledge, and I don’t have any experience with it). My plan right now is to just ask others in the theme forum (A lot of people seem to do that). Hopefully everything will work out.

    I am also working on designing a logo (trying to design 1-2 per week…see which ones I like the best :D). I have got to finish the logos first, before I design the images for social media profiles.

    Anyways, I do appreciate the post! Thanks! Hope you are enjoying your weekend 😀

    • Carol Lynn Rivera says:

      Sounds like you have a lot of plans! What theme are you using? Some of the forums are really great so you can usually find some good answers there. Also use the Google Chrome inspector – that can help you to figure out which part of the CSS you need to change and usually it’s repetitive stuff that you’ll get used to. Let me know if you need any help, I’d be happy to take a look.

      • I still deciding. But, at this point, I think I am going for Cool Stuff (by Tesla Themes).

        Yeah, I suppose I will get used to it once I play around with it. I mean, experience is the best teacher, right? 😀

        Thank you, Carol 🙂

        • Carol Lynn Rivera says:

          Hm, I haven’t heard of that one… but there are so many! Just make sure that if you’re changing CSS you do one of two things: 1. Make sure the theme has some place for you to put custom CSS. If oyu edit the master CSS, you’re going to have a headache every time you update the theme. or… 2. Make a child theme. That’s a good coice if you plan on making a lot of customizations to the code and CSS.

  • Sylviane Nuccio says:

    Hi Carol,

    The world was going so much slower before the internet, and I have to say that at times I miss that.

    I’m sure that some business owners who have the same website design for 5+ years have no clue that their site might not look right on all screens available nowadays.

    I’m going to buy me a tablet for the first time, as an early Christmas gift to myself 🙂 and I can’t wait to see how things will look in there 🙂 It’s not going to be a big one, just something convenient I can toss in my hand bag.

    Thanks for helping site owners to realize those things.

    • Carol Lynn Rivera says:

      That’s a great idea! Of course, it’s always nice to buy yourself a gift 🙂 I have to admit, it was a bit of an eye-opener the first time we had a tablet and started looking at our sites. It’s really quite different sometimes. And not in a good way. But now with so many people on laptops, tablets and phones, it’s nuts to ignore them. It does make a lot more work for us and things just keep changing. Keeps us on our toes!

  • Laura Click says:

    Excellent, excellent post, Carol! I see this stuff ALL. THE. TIME. I think the navigational items (i.e. the contact page) is huge. Your navigation is not a place to get overly cute. Why label things “the inside scoop” when you really mean that’s your “about” page. Being clear goes a long way.

    Also, I love your point about designing for today’s monitors. A few years back, designing “above the fold” was the industry standard. Now (thanks to social networks), users are very used to scrolling. And, in fact, that’s why we see so many one-page websites. You no longer have to fit everything into that tiny box. This gives you a lot more creativity and freedom to include the information you need to there.

    I could go on and on, but again, you covered it here. Great post!

    • Carol Lynn Rivera says:

      Thanks Laura! I know, it kills me when people still ask me to design their site to keep the content “above the fold”. Sometimes there’s just no convincing them. Someone I know insists that his web customers don’t scroll. I really want to know who these strange people are.

      As for cute… that truly drives me nuts. I’m a super focused person when I’m busy and I literally just look for “C for Contact”. If there is no C I seriously can’t even find the contact link 🙂

  • Sueli Vieira says:

    Great post… as always!