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Writing an email newsletter is a challenge. Correction: writing a good email newsletter is a challenge.
It’s probably one of the hardest marketing emails to write.
If you’re sending out an RSS email, that’s pretty much taken care of for you. Plug in a few data fields and go.
If you’re writing a sales email, you’ve got something to work with; a product or service, a price, a benefit or two and a call to action.
But what about those newsletters? The emails you send out when you don’t have anything particular to sell but you want to “stay in front of” your customers (and someone like me probably told you to send your marketing emails on a schedule)?
I’ll tell you what then. “What then” is usually someone sitting down and filling up spaces in an email template so you can meet a deadline. “What then” is something generic, probably boring and likely forgettable.
You should consider yourself lucky if people unsubscribe after a few of those. Otherwise it means you’re training your list to be a bunch of brain dead zombies who learn to ignore your pointless, mindless but-I-hit-the-deadline emails along with everything else you send.
So what’s a marketer to do?
Here are a couple of tips for putting together an email newsletter that will keep your readers’ interest and actually do the job of marketing instead of just meeting someone’s content schedule.
Keep It Useful, Interesting And Relevant
The biggest problem I’ve seen with email newsletters is that they’re bo.ring. They literally read like news. And if we wanted to read news, we’d go pick up a copy of the New York Times.
This advice is true of any content you produce, but it seems to be forgotten when it comes to the newsletter.
People will read content that’s either useful, personally relevant or entertaining. If you can’t provide one or more of those things then it might be time to (gasp!) sit this one out.
Instead of trying to stick content into your three designated template spots (intro, content, sidebar…) try thinking about what you can offer your subscribers to fit the “WIIFM” model.
You may not be offering the deal of the century this time. Or have anything earth shattering to share. So keep it light. Make it fun. Do something that will interest your readers as opposed to filling a designated slot on your marketing schedule.
Remember That It’s Not About You
The second biggest problem that I see with email newsletters is that they’re all about the sender. Don’t take the word “news” so literally. Your company’s not that interesting.
An email that’s literally nothing but news about the company that sent it is not only probably irrelevant to its readers but it’s probably also boring.
One newsletter I subscribe to is notorious for doing this and honestly I only stay on this company’s list to make fun of them and have fodder for the “what not to dos”. This company sends monthly emails about the awards they’ve won, the charitable events they’ve supported, the people they’ve hired.
In snippets this might be a nice behind-the-scenes look into the company and its people and values but as a long-form newsletter it’s a real snore.
Keep it focused on your reader. If you’re marketing smartly, you can even spin a story about your latest charitable donation into something that would be relevant, interesting and even useful to your readers, perhaps by letting them know how they can get involved, or how they can bring their favorite charity to your attention.
Always ask yourself what you can do to make the content about the person reading it – not about you and your marketing.
Keep It Short
There’s no rule that says an email newsletter needs an intro, a conclusion, at least three subheads, a sidebar and four footer items.
If you’re stuck on filling spaces in a template, then you’re not marketing – you’re just making work for yourself.
Coming up with content isn’t easy and if you’re spending your precious time filling space for the sake of filling space, boring your readers and neither giving nor receiving value, then it’s just a waste of time.
If you don’t have much to say then keep it short.
One paragraph. A quick note, update, tip or story to amuse your readers.
Get out of “newsletter” mindset, forget the template and see how you can make a single, brief idea work for you and your readers.
Get To The Point
Along with keeping it short, you may want to consider keeping it concise.
You don’t need long explanations and introductions. In fact, some studies have found that people tend to skip intros entirely and get right to the content.
You may feel compelled to say hello to your readers but unless you’re on a first name basis with most of them then reconsider the long-form niceties and get to the heart of the content.
Remember, your email is not a blog post.
Make It Personal
I wanted to mention this as it relates to what I just said about skipping the niceties. You can, in fact, write a blog-post-like email newsletter and still be wildly successful. It’s all in your approach.
I’ll give you two examples – a good one and a bad one – to help you understand this point.
One newsletter I receive comes from a farm where I buy my beef. They send emails that would rival the length of any blog post of mine. Eventually I read them, because they talk about topics that interest me. But it takes me a few days to get through them because they’re kind of news-y. And boring.
I read them, but it’s a bit of work.
The reason it’s so tough to get through their emails is because they’re written like a magazine article. Long and detailed with big blocks of text. Once you get past the snorefest of the language they use, the content is interesting. But their approach is not.
Another newsletter I receive comes from Chris Brogan. He writes long, wordy emails and I find myself riveted to every one. The difference is that he makes his emails personal. I can almost imagine that he has only one subscriber – and that’s me. The content is there, but it’s delivered in an entirely different way than the content in my farm emails. It’s conversational, with a personal tone and a business-casual style, like we’re just hanging out with some tea and scones.
So if you want to go the long, news-y route you need to think long and hard to get past the news and talk to your readers on a personal level instead.
Consider Losing The Sidebar
The sidebar is the red headed stepchild of your template. Eye tracking studies show that it’s the most ignored section of an email. It looks cool and makes us feel as if we’ve “designed” something but it’s not entirely useful and if you’re struggling to find content to put there it’s only going to cost you.
Most people scan across the top of your email then down the left side. To that end, you may want to forget the nicely designed yet often irrelevant sidebar and make sure you have a good heading followed by good subheadings.
Break It Up And Remember The Left-Sided Scan
It’s tough to read a long blog post, web page or email if it’s big chunks of text.
Your English teacher may have told you to start a new paragraph only when you have a new thought but when it comes to the web you should start a new paragraph whenever anything seems to visually extend beyond three or four lines.
Current trends show that more people are reading emails more frequently on mobile where it can be especially tough to get through more than a few lines.
Don’t be afraid to put every sentence on its own line if that makes it easier for people to browse and scan.
And remember how I told you that people scan down the left side? If you use headings wisely then you’ll also be including the most eye-catching and compelling keywords at the beginning of those headings.
Next time you’re writing subheadings consider how you can rewrite them to catch someone’s passing glance.
Use Photos Strategically
Photos can make an email more readable by breaking up big blocks of text but most email clients turn images off by default. Gmail, Hotmail, Outlook… that means none of those people will actually see your photos unless they specifically click the “show/download” images button.
For all you know, you’re spending time designing a lovely email template and adding interesting photos for nothing.
Here’s a better idea. Instead of simply using photos to break things up and assuming that people will care enough to download them (take it from one lazy reader: they won’t) try using photos as an integral part of the content.
Reference the photo in your email, ask a question about it, point out an interesting tidbit.
“Do you see that black cow in the middle? That breed produces the best ribeyes.” (Just a thought for my dear yet dull farmers.)
As a bonus, if you can encourage people to download your images, it will show up in your open rate. Someone may read every word of your email but unless they download your images they won’t show as an “open” in your email stats.
Add A Call To Action
Even if you’re sending out a general newsletter and you don’t have anything for your readers to do, make something up.
Part of successful marketing is training people to do what you want them to do and nudging them closer to the bottom of your funnel.
And you want to train your readers to act. Reading is nice. Doing is better. Ask them to click on a link to read a blog post and share their thoughts, ask them a question and tell them to hit reply to answer. It won’t take much but it’s a crucial piece of the marketing pie.
Keep your readers engaged by keeping them active.
Spend As Much Time On Your Subject Line As You Do Composing The Email
If that sounds like a lot of work, just think of how much work it is to keep coming up with email content that gets ignored.
Before anyone gets to the heart of your email, they see the subject line. And if it isn’t interesting enough to get them to open the email, it hardly matters how fantastic the content inside is.
Write a dozen subject lines for your newsletter and then see which ones sound the most compelling. Ask others in your office, friends or colleagues which they would open.
Subject lines that are timely or imply a benefit or some useful information tend to get the best open rates.
Avoid turn-off words. Some words have been shown to get the lowest open rates, and these include phrases like “final reminder” (people assume they don’t need to be reminded), “don’t forget” (what, am I stupid? Of course I won’t forget.) and “please help” (busy. Later.)
Start by following best practices and remember that you aren’t going to know what really works until you try something. So try, review your stats and try again.
A good email newsletter can help you connect with your subscribers, keep them interested and engaged and set your business up for success when you’re ready to sell.
If you follow these simple tips, test and follow your own successes, you’ll do yourself a better service than simply sending out an email because it’s “marketing Monday”.
What’s helped you with your email marketing? Got any other thoughts on sending out a newsletter? Share them in the comments!