Whether you run a neighborhood car wash or deli, dentist’s office or photography studio, you have a bit of an advantage in the marketing game: geography is on your side.
So while it can feel overwhelming to think about competing with so many big, powerful brands that have money and marketing departments at their disposal, you as small, local businesses have an arsenal of options that you may not even be considering.
Here are a few ways that you can take advantage of your geography to get in front of more people, more of the time, with relatively low effort and minimal investment.
Claim Your Google Local Listing
With a Google Local listing you not only get the benefit of adding your business information but you get a place on Google Maps that also contains information that people may be looking for, including your hours, address and website.
It’s also a great place to add photos and videos and even to ask your best customers to provide reviews, which can further boost your local presence online.
Remember, you don’t just want to add your info – you want to claim your listing, too, which involves a quick text message with a pin that you must enter online, or a slower snail mail version of the same thing.
Claim Your Listing On Bing Places
The red-headed stepchild of search engines, Bing should not be overlooked. Its Places listing is similar to that of Google and the claim process is also the same.
The benefit is that now you’ve got your business listed in the two top search engines and maps for just about the same amount of effort.
Test Out Some Foursquare Deals
Foursquare is one of the most frequently overlooked marketing allies in the local marketing sphere.
It’s entirely uncomplicated to get started and gives you a great opportunity to try out different incentives and offers.
Set your business up and follow Foursquare’s simple suggestions and instructions for testing incentives. Start small, with a small free item or special discount for first time check-ins. Graduate to group discounts and other fun offers.
You can schedule your promotions, limit them to specific dates and have them expire when you’re done. Unlike Groupon, which can get you in pretty big trouble if you underestimate the amount of business you’ll generate from an offer, Foursquare lets to put the lid on your promotions at any time. So don’t be afraid to try it out and see what happens.
It’s also a good idea to advertise that you’re on Foursquare – whether that’s announcing it on your website, posting one of Foursquare’s pre-designed flyers in your store window or letting your email subscribers know about it. People may not realize you’re there and never take advantage of your offers unless you prompt them a bit first.
Effort: moderate (to set up, monitor and redeem offers – should include employee education)
Cost: free to place offers with the cost to you coming in the form of whatever you give away or sell at a discount. There is also an option for paid advertising if you so choose.
Make Sure Your Contact Info Is Prominent On Your Website
Don’t hit me with the obvious stick – you’d be surprised how many websites obscure this very crucial information. Plenty of local businesses generate foot traffic on the fly – think about the last time you were driving through an unfamiliar area and looking for a place to have lunch.
If someone can’t find your phone number, address and store hours in an obvious place on your website, they’re just as likely to skip to a competitor as search your site.
It also pays not to assume that people will enter your site through the home page. Easily accessible contact information is a special consideration for local businesses so make sure yours all but shouts at potential customers.
Make Sure Your Site Is Mobile Friendly
And while we’re on the subject of searching on-the-go, if your site doesn’t load fast, display well and provide people with what they need when they need it, you could be sacrificing business.
Here’s how likely I am to search for a restaurant on my iPhone while I’m driving: very.
Here’s how likely I am to spend more than two seconds figuring a site out if it’s in Flash (fail), has a PDF menu (fail) or doesn’t give me hours at a glance: not.
Local businesses need to think hard about how and when customers might be accessing their site. Your site needs to load quickly even on those ancient G3 connections and give customers what they need almost immediately. That may mean relegating all those graphics and long paragraphs of brilliant text to just about non-existent.
It’s no longer a matter of “improving customer experience” by paying attention to your mobile site. It may very well mean the difference between business life and death.
Effort: moderate to high, depending on how unfriendly your site is on mobile
Cost: Moderate to high, again depending on your site – it could be a quick fix with a bit of rethinking content, or it could require an entire responsive overhaul
Add Geo Targeted Keywords To Your Site
No brainer! You are no longer a photographer. You are a Miami photographer. You are no longer a hair salon. You are an Austin, Texas hair salon.
Appealing to the masses doesn’t help you when you’re a local business. Thinking small does.
Qualify your business with a specific location because when people are looking for your product or service, they’re much more likely to add the qualifier to their searches. Remember, finding an Austin hair salon is no more useful to them if they’re in San Francisco than it is to you!
Write For A Local Publication
In my town there are a couple of local publications that get distributed to households for free. There are even websites dedicated to the goings-on in town and some of them have business sections.
Take a look at the publications your town provides, whether online or in print and contact the publishers to find out how you can contribute your expertise.
Many of them are glad to get free content and you’ll get some free advertising.
But remember, this is more about generating awareness and demonstrating your value than doing any actual advertising. Writing a piece about your latest award or excellent service isn’t the point. Share something helpful to your potential customers the same way you would in a good blog post.
Cross Promote With Other Local Businesses
A local car wash friend of mine promotes his business by offering nearby diner customers a discount if they show their receipt. Likewise, the diner offers a discount if people show their car wash receipt.
Someone else I know includes ads for a neighboring business in his email promotions, and the other business does the same for him.
You don’t need to be in a related industry to capitalize on other local businesses in your area. You don’t even need to be on the same block. You just need to be smart about targeting a similar demographic and then coming to an agreement with another business about how you’ll share each other’s customer base.
It’s a win for everyone.
Cost: free plus whatever discount or offer you’re making
Target Local Ads On Facebook
Facebook makes it very easy to test ads with highly targeted audiences for very little money.
It’s a common mistake when buying ads to try to reach as many people as you can for the least amount of budget when what you really want to be doing is reaching only the most relevant people.
Don’t be afraid to experiment with ads that only target 100 people. Imagine if you could win 100 extra customers!
Start small, say with a $25 budget for a week’s worth of ads. Pick an audience in you geographic region. Add other qualifiers as you may need, such as age and education. See what happens.
Ads may not work immediately so you’ll probably want to consider running them periodically, but if you have a special deal or offer that’s time-sensitive, this can be a great way to generate new interest quickly.
Get Your Business On Local Review Sites
Review sites have taken a lot of flak for being biased, filtering reviews and even allowing businesses to pay for good reviews. Whether that’s the case or not, it does tarnish their reputation.
Still, many consumers rely on online reviews for their first impressions of a business and you can’t avoid review sites by burying your head in the sand.
Yelp is one example of a review site, which is free for people to post reviews. Angie’s List is another and unlike Yelp it requires a paid membership from its users.
Merchant Circle is yet another review site and directory that lets you interact with potential customers by answering questions and responding to reviews.
The most important thing you can do is to keep your reputation solid and be sure to respond to criticism productively.
Effort: minimal to get started, moderate to keep up with and/or request reviews
Do Pro Bono Work
Pick another local business, school, organization or cause and offer to donate your services. That could be photographing their next event. Catering their next meeting. In my case, that means building their websites.
We’ve built websites for schools and charities and even for short-term fundraisers to show our support.
While I don’t advocate running around giving away your services to anyone and everyone in the hopes of garnering some attention, supporting your community is a great way to be involved in something bigger than yourself. The added benefit is the exposure and recognition you can get.
Just be sure that it’s a project you can give the same time and attention that you would to a paid project.
Cost: your time and expenses
What do you think of these local marketing ideas? Have you tried any or do you plan to? Do you have any other interesting ideas for getting your business out there in a local market? Let me know in the comments!
Join the discussion 2 Comments
Superstar post here, Carol Lynn! We (New England Multimedia) have our spot all set on Google Places, and we’ve done pro bono work for local organizations whose causes we believe in (both profit and nonprofit). The cross-promotion was an added benefit, and an excellent way to increase social signals for our business!
Mobile-friendly (responsive) website. Check.
Bing Places? Oops. I missed that one! Bing is really popular now, too. Thank-you for the reminder. I need to take care of that!
Merchant Circle? Check. But I haven’t peeked in over there in a while. Not good.
Allies Tack, Feed, and Pet Supply is a local business here in Rhode Island that writes articles about animal care for the North Kingstown Patch. Smart! That’s great advice, Carol Lynn! Incidentally, they also did a cross-promotional Facebook contest with Wickford Veterinary Clinic, another local business. (I wrote a post about it on our website.)
Foursquare is a bit tougher for virtual companies, but with some creativity, a virtual business can collaborate with local brick-and-mortar businesses who share their target audience.
You’ve hit a home run with this post. Thank-you!!
Thanks Michelle! And it sounds like you have your local marketing right on track. I think you said the magic word: creativity! There are options, you just have to think beyond the local circulars. Good job with all those checks 🙂 I’m glad you even found a few things here to keep you busy!