You’re a dime a dozen. Most of us are. We sell shoes or haircuts, accounting services or duct cleaning. And so do endless others.
I bet you won’t visit a single competitor’s website without finding some reference to their outstanding customer service. Their quality products. Their long experience or commitment to excellence.
The day I visit a website and someone says, “We do what we can but our service is usually subpar. That’s because we stay out late drinking…” that’s the company I’m going to do business with. And it’s not because I love poor customer service or that I advocate staying out late drinking (well, maybe a little… if the beer is particularly good…) but because at last someone has broken out of the monotonous drone that emanates from everyone’s online business presence.
When my mom turned on the TV during her early married years and Ajax came on and told her that it was stronger than dirt, she went out and bought Ajax.
Other than a couple of magazines or newspapers (all sporting Ajax ads), there wasn’t a whole lot of media – or competition – to contend with.
Fast forward to my grown up years and now it takes me forty five minutes just to pick out underarm deodorant (Do I like gel? Or powder? Should that be “powder fresh”? Or simply “baby powder”? And what about the aluminum?)
Not only have our choices multiplied in ways that no longer seem useful (can bleach really be THAT different from brand to brand?) but the channels on which they are advertised multiply even as I write this.
Websites. Twitter. Facebook. Pinterest. Google search. Google [insert other product that will soon be tracking your every move here]. Blogs. Microblogs. Microminiblogs. Content curation platforms. Bookmarking platforms. Review platforms.
I’m getting a post-beer headache just thinking about it without the luxury of actually enjoying a beer.
Consumers – us – are bombarded daily, hourly, second-ly by ads and marketing messages. The net result has been to make those ads and messages less and less effective.
It’s like enjoying a good bowl of ice cream. The first bite is delightful. The second and third are quite delicious. But by the time you’ve made your way through the entire pint (not that I would know this from experience…) all you have is brain freeze and numb taste buds.
So it goes with visual content, even in the innocuous form of “entertainment” via Pinterest, blog posts or Facebook memes.
There is only so much we can absorb. Only so much that matters.
And when it all starts to sound the same, as inevitably it must, (there are only so many ways you can make a kitchen sink cleaner sound sexy) then marketing becomes meaningless.
The question then, becomes, “How do we market ourselves when it’s all just flotsam? When our competitors are just as qualified, just as committed, experienced, knowledgeable, expert?”
And let’s face it folks, we may be better than some but most of us are exactly the same.
The answer is: story.
I Want To Care About You. But You’re Not Making It Easy.
When you use words like synergy and leverage and when you pull out tired clichés like commitment to our customers then you make me very, very sad.
You make me sad because I know you’re more than that and better than that and yet you fail at every turn to give me a reason to care.
Story is the missing piece that connects us to other humans in a meaningful way. And in this crowded, noisy, busy age, it may be the only ally you have.
Unfortunately, most businesses consider their story to be some version of “our company history”. Or “our mission”.
But your business is a lot more than you give it credit for. It’s about how you started and why. It’s about why you care. It’s about your struggles and failures. It’s about how you overcame obstacles and what changed you during the process. It’s about your values, your beliefs and your personality.
It’s not about the generic textbook language you’ve learned to mimic like every other website and brochure in creation.
This ubiquitous mimicry begs the question: why?
Why do so many people repeat so many of the same tired marketing “messages”?
I’m tempted to say laziness but in my heart of hearts I don’t believe that’s most of the reason. I think the reason is bigger and more insidious than that: fear.
Be The You That Some People Love. And That Alienates Others.
When I was in high school I had big hair. And bigger belts. I wore hoop earrings the size of manhole covers. Instead of carrying a backpack I balanced an armload of homework twelve textbooks high because that’s how you rolled in the 80s.
I thought most of it was dumb (except for the earrings. You can never have earrings big enough.) But it never crossed my mind to say that, let alone act or dress as if I believed it.
Why? Because the idea of not fitting in was scary.
They tell us that high school ends one day and that we get to move on into “the real world” where people are more accepting.
Don’t kid yourself!
After high school you get to move on into the business world where the popular kids still make all the money and the geeks may rule the day but they certainly don’t get invited to the cocktail parties.
Yes, peer pressure is alive and well in business.
It’s why we got so much blowback from marketers when Ralph decried content curation. And why we closed so much subsequent business because of it.
On the plus side, smart people learn that fitting in is the worst thing you could possibly do.
Fitting in means using those textbook marketing words and spending a lot of money to follow someone else’s ten step plan.
On the flip side you get to tell and stand by your story.
The truth is, your story won’t appeal to the masses. Maybe it won’t even appeal to a lot of people. But it will appeal to the right people.
Some people may hear your story and scoff. They may reject you outright. And in my book that’s exactly the reaction you want. Because if there’s one thing I’ve learned in my forty four years on this earth it’s that trying to “fit in” is a depressing, useless and ultimately profitless pursuit.
It isn’t until you learn to break the mold and be yourself that you begin to attract the people who find meaning in your story, what you do, how you do it and why.
Telling your story can be a scary thing. It can mean completely alienating a segment of the population. It can mean exposing yourself in a very vulnerable way. Who the heck wants to talk about “that time I screwed up really, really bad”?
And yet if you want to succeed in business then those are exactly the stories you need to tell. Because trust me, you will find people who can relate. You will find people who champion your cause, who fit into your belief system and who won’t make you want to pull your hair out night after night wondering why you went into business anyway.
Your Story Will Change
Perhaps a better word here is “evolve”. While your origin story will always be your origin story, that doesn’t mean it ends there.
Five years ago I wouldn’t have been able to tell you how we overcame the 2008 financial collapse. I wouldn’t have been able to tell you that we lost most of our revenue stream, changed our service lines and pricing, started this blog and kept going.
Do I want to admit that? Heck, no.
I’d much rather you think that we run some brilliantly successful marketing company and that we’ve been able to succeed on the power of our acumen alone.
It’s both more devastating and more beautiful than that.
It wasn’t the first time we had to reinvent ourselves, either. There was 2001 before that and 1999 before that. (Hit me up, I’ll be happy to share our story!)
And at the end of the day, that’s what makes the difference for us when it comes to making connections.
There are other marketing companies. There are even other marketing companies that know what they’re doing. But none of them have followed our trajectory.
Our story is 100% uniquely our own. And so is yours.
Never be afraid to tell it, warts and all.
And never commit yourself to a single storyline. The longer you live the richer the tapestry of your story becomes. The more you succeed and fail the more you learn and the more you change, the more you will have to tell.
Take It Beyond Your Website
“Can you build me a website?”
We’re asked that question often.
A website means different things to different people. Sometimes it’s an online brochure. Sometimes it’s a showpiece. Sometimes it’s a sales tool or lead generating machine.
Rarely is it a storytelling device.
And almost never is it part of a bigger story.
Remember how I told you that your story is bigger than your company history? Well it’s also bigger than what you can tell on your website.
Yes, your website is your home base and where you create and feature your most important content. But if you’re doing business these days, your story must extend beyond that – to your social networks and any other site or platform where you have a presence.
That’s why when people ask if we can build their website we say, “Yes, but we’d rather tell your story.”
One of the key aspects of storytelling is repetition. It’s why so many tales have stuck with us through the birth of the human race until the present, even in the absence of pencils and printing presses.
The finer details may be embellished but the key concepts are the same. We repeat the story of The Three Bears to our kids at night, from rote memory. We know exactly where in the Frosty The Snowman story we’re going to cry (I’ll admit it…. melting is sad).
It’s because those stories are told over and over and they become a part of our collective psyche.
In the online world, that means ensuring that your story is told and reinforced wherever you are. Facebook. Google. Pinterest. Pick your favorite.
All of these pieces become a part of the whole and your online presence cannot survive and thrive unless you are building a cohesive presence among them.
Say It. Own It. Live It.
If you want to tackle storytelling for business then there are a few things you should know.
You have to do it with two feet in. You can’t tell only the parts that you want people to hear. You can’t doctor it up to make your company sound grand. People can smell an imposter a mile away.
You have to care. If you can’t get behind your own story, who else will?
You have to be willing to be unloved. Not everyone will relate to your story. Not everyone will like it. Make peace with that fact ahead of time and never try to please a crowd. You’ll only find yourself in the generic wilderness of synergies and excellence and committed customer service.
You have to let it grow. A static story can become just as stale as leveraged synergies. It will take work but you must evolve your story so that your company is – and stays – a relevant part of your customers’ lives.
You have to believe it. A story isn’t just a good yarn. A story has bite and conviction and can be told from rote memory much like The Three Bears. That means that wherever you tell it… and whomever tells it… your story is reinforced and strengthened. Unless you believe it, you’ll start to deviate from the truth and… say it with me… people can smell an imposter a mile away.
Still Here? Awesome.
That means I did something right and managed to capture your imagination. Anyone who has left by now is not going to hang out or work with me anyway.
And since you’re still here that means you’re interested in storytelling. You’re interested in standing out from the crowd because of who you truly are and what you believe – not just because you’ve concocted some “message” that a Marketing 101 professor would pass.
It means you’ve got bigger visions and grander plans. It means that you’re more courageous than other business owners and that cookie cutter “conventional” marketing is not your thing.
If that sounds like you then I’d love to hear your story. So leave a comment below of find me anywhere on social media. Let’s talk about where you’ve been, how you got here and your grand visions for the future. Who knows, maybe your success will be part of my next story.